Our 27 year old medical practice which employs approximately 120 employees implemented it’s very first Call Center a little over a year ago and hired TCC Telecom to handle the complete set-up of all four of our sites in Maryland. They replaced our entire phone system with the newest and most modern equipment available. It was a huge task on hand, but Matt and Meagan took it on without any hesitation whatsoever, they worked weekends to avoid major interruption for our patients, callers and staff alike. Any service call that needs to be placed is dealt with immediately, they contact you right away and give you an ETA. Their customer service is excellent, top-notch, spot on and I would highly recommend TCC Telecom to anyone looking into updating and/or replacing their phone system or like us, implementing a brand new Call Center into their organization.
TCC Telecom (Matt & Meagan Etner) are AMAZING!!! Always quick to respond to our needs not only during but after installation, making it easy for our Parish Office to transition into our new phone system. An excellent combination of Customer Service and Technological Knowledge. We HIGHLY Recommend them. Thanks for everything and God Bless
TCC Telecom is a family-owned company. Meagan and Matt Etner are personable and very conscientious about the way they conduct business. Their excellent customer service is first-class and second to none. They exercise extreme patience in explaining the services needed to carry out the job and are very meticulous in doing their work. My husband and I have found them to be knowledgeable in their field and quite willing to share their expertise. Also, they are quite affordable and will work with the customer to provide the best experience for everyone. I would recommend them to anyone needing the services they provide in the community of Carroll County or anywhere else. We wish you all the best in your future endeavors.
TCC has been very responsive any time we wanted to make changes, especially when we had to pivot to move employees to working remotely. The system they installed several years ago provided a platform for us to move employees remotely without any trouble. I highly recommend TCC and appreciate their dedication to their customers.
Great Service. From planning to installation and following up after they were there every step of the way. Very personable and could ask any question and they had the answer right away. Highly recommend them. You don’t have to know anything about your phone system as they come and see what you have and what you can upgrade too. Seamless process.
We are so pleased with the new phone system we had Matt & Meagan of TCC Telecom install in our office. Very professional, detail oriented, knowledgeable about product and willing to go above and beyond for their clients. Everything we asked for, they made it work. And when installation was completed, they made sure everything was cleaned before they left that day. We highly recommend this company and the product they sell.
Best network / telecom company out there by far. We are a large, multiple location warehouse facility and have used almost a dozen company’s in the past and always ended up frustrated until TCC Telecom came along. They are very knowledgeable and up to date on current technologies, do an absolute superb job with all phases of the communication realm, outstanding customer service (without pushy or unnecessary sales tactics) and above all get the job right the first time without multiple visits! I never give reviews of anything or anyone, but felt the need to give credit where it is so well deserved. I highly recommend this company for any and all communication needs.
We had a great experience with TCC Telecom. We had them install some new cameras for our security system and they got the job done quickly. We needed to upgrade our phone system and had no idea of what we wanted or needed. Meagan and Matt went over the different types of systems available and gave us recommendations of what would fit our needs. They helped us deal with our internet provider to get the best possible connection. All in all if you need phones, security or internet service work call these guys at TCC Telecom.
TCC has been a sheer joy to work with, Matt and Meagan both treat you with a high level of dignity and respect. And that is just the icing on the cake their work is done in a very timely and in a most professional manner. No matter how many questions you may have they take the time to address each one, not quitting until they are sure you understand. They always go the extra mile to make sure you are completely satisfied with the job. I highly recommend them for all of you Telecommunication, keyless entry and video surveillance needs.
Absolutely the best customer service. Not only did they upgrade our phone system, but they took the time to teach us how the system work and how to program and set up the different functions. If we had a question or an issue, the follow up response time was always immediate. It was refreshing to work with a company that makes their customers feel important. I would highly recommend TCC Telecom!
TCC was a pleasure to work with. Their PM came onsite to survey the work we wanted done, and gave us a detailed quote for the work. Their team was punctual, very efficient and always cleaned up after themselves. Even when we had spur of the moment changes, they were right on it. I can highly recommend TCC!
TCC Telecom, Meagan and Matt Etner are very capable and service oriented. My questions and needs were promptly attended to and everything was handled in a timely manner. They went above and beyond what was expected more than once. Being in the service industry myself, I am well aware of what it takes to provide exceptional service and they do!
I am a “country doctor” and have been in practice since 1979. I know what it’s like to run a small business, one that you’ve put your heart and soul into since Day One. Matt and Megan share that desire to treat their clients in the utmost professional and warm, personal manner that we all want to experience. Their knowledge is second to none, only surpassed by their service given to each and every encounter. Highly, highly recommended.
I have been working with Matt over the last six years to help me with various phone system issues. I recently decided to purchase a new phone system and Matt was the only person I trusted to handle the job. He and Megan were wonderful to work with. They were very responsive and prompt to answer any questions. They have been happy to answer questions and help us get comfortable with our new system. I could not be happier. Their fees are very reasonable. I would definitely recommend calling Matt & Megan before anyone else for your communication needs.
Both Matt and Meagan were so helpful, they answered every question with patience. They did their job but made it as unintrusive as possible. I called them in the evening and on the weekend, they were always here for me.
I have worked with Matt Etner and his company for well over a decade. He is the only person I call if telecom work needs to be done and that has been the case since the first time we contacted him. Matt is knowledgeable, honest and dedicated to making sure his customers are happy. He is always quick to answer any question I may have. Matt has saved our company a good sum of money by catching issues and found equipment we needed for less than I would have found it on my own. What I can say about Matt and his company that I cannot say about any other vendor I deal with for other services is that I don’t need to double check or even look at the work Matt has done. The work is always done quickly the work is always right. On a scale of 1-10, I would give his service a 20. You cannot go wrong with him.
TCC Telecom did a superb job in the installation of our new phone system in December 2017. They are very professional. The work was very neat. Cables were organized in our IT closet so professionally. They were here on time, they stayed to help me understand everything I needed to operate the system. They have been there for me for a few minor questions after the fact. They have checked in several times to make sure that everything is operating correctly and that I do not need any more support at the moment. The level of customer service and support is probably the best I have received in a very long time.