TCC Telecom partners with Xima to offer Chronicall Cradle to Grave call accounting and call recording solutions. It seamlessly integrates with your phone system to provide unequaled options and detailed reports. Contact us for a Free 14 day trial.
With each Chronicall installation, detailed data is being collected and stored in a way that is easy to retrieve and view. With over 40 built in reports you can truly understand what’s happening on the phones. These reports can show you detailed information about each call. You can also run summary reports showing you quickly the information you need, or perhaps you wish to report overtime using one of our many time interval reports.
Call Recording is the best modern tool that allows managers to improve employee performance without changing any business processes. By having this information integrated within Chronicall’s Cradle to Grave Application you are provided all the information you will need in order to evaluate your employee’s performance. Xima provides multiple recording options supported between their different platforms. Found throughout all of these options are the different recording rules customers can deploy to ensure they only record the calls they want to record.
Chronicall Realtime allows you to effectively manage your agents in Realtime. With Chronicall Realtime you are given three supervisor displays: Agent Timeline, Group Timeline and Realtime Stats, also known as wallboards. This is true real-time; there is no five-second refresh rate. As soon as a call comes in or an agent’s status changes, Chronicall incorporates the new data into the unique Agent Timeline, Group Timeline, and Realtime wallboards. This module also allows you to track specific feature events like Agent DND/AUX/Realtime time, Group Login and Logout Time, and Idle time. This information is tracked and then recorded to the database which allows you to report historically on the agent’s performance.
Free 14 day trial
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